1. Use Your Social Security Online Account

The most convenient way to check your SSDI payment status is through your my Social Security account:

• Create or log in: Visit ssa.gov/myaccount and sign in or create an account if you haven’t already.
• Access payment details: Once logged in, you can view:
• The date of your most recent payment
• The amount deposited
• The method of payment (direct deposit or Direct Express card)
• Your upcoming scheduled payment date

Having a my Social Security account also allows you to manage other aspects of your benefits, such as updating your address or direct deposit information.

2. Call Social Security’s Automated Phone Service

If you prefer checking by phone, you can use SSA’s automated system:

• Phone number: Call 1-800-772-1213 (TTY 1-800-325-0778)
• Hours: Available 24/7 for automated information; speak to a representative Monday to Friday, 8:00 AM to 7:00 PM
• What to prepare: Your Social Security number and other identifying information to verify your identity

This system provides your last payment date, amount, and next scheduled payment without needing to wait for a live representative.

3. Use the Direct Express Card App or Hotline

If you receive your SSDI payments on a Direct Express debit card, you can check your payment status by:

• Mobile app: Download the Direct Express app from the App Store or Google Play to check deposits in real time
• Customer service: Call the number on the back of your Direct Express card for automated balance and deposit information

4. Check Your Bank Account or Credit Union

If your SSDI is deposited directly into your bank account:

• Log into your online banking app or website to confirm deposits
• Contact your bank or credit union’s customer service for recent transaction details

5. Common Reasons for Payment Delays

If you notice your payment is late or missing, common reasons may include:

• Bank holidays delaying deposits
• Changes in your bank account information without updating SSA
• Issues with your eligibility status or pending Continuing Disability Reviews (CDRs)
• Administrative delays within SSA

6. What to Do if You Haven’t Received Your Payment

If your payment is missing:

1. Wait 3 business days: Sometimes payments are delayed due to processing issues.
2. Contact SSA: After 3 business days, call 1-800-772-1213 to report the missing payment.
3. Contact Direct Express: If using the Direct Express card and your payment is not posted, call their customer service to investigate further.